Practical Care Consultancy

Practical care consultancy, from people who have actually run services.

Right Support provides practical consultancy and management support to adult social care providers, Registered Managers and service leaders. It is a standalone service in its own right, not an add-on to a training booking: mock inspections, service improvement and turnaround, governance, mentoring for Registered Managers and ongoing support packages, delivered remotely or on site.

Discuss Consultancy Support Call 0191 259 4658

Where we work

Regulatory consultancy across England and Scotland, with specialist CQC and Care Inspectorate support.

David leads CQC and operational work for providers in England. Ally Drysdale, our Lead Consultant for Scotland, leads specialist Care Inspectorate work for Scottish providers. Both bring senior operational leadership, not just regulatory theory.

What we help with

Nine ways we support providers and managers.

From a single focused session to a planned programme of support. Scope, price and timescale are agreed in writing before anything starts.

CQC support and preparation

Registration, inspection readiness, evidence and interview preparation for providers in England.

Care Inspectorate Scotland support

Registration, inspection preparation and grade improvement for Scottish providers, led by Ally.

Mock inspections and quality audits

An honest look at the service through the regulator's lens, before the regulator arrives.

Service improvement and turnaround

Practical improvement plans that get a struggling service back on its feet and keep it there.

Governance and compliance

Governance systems, quality assurance, policy-to-practice reviews and compliance frameworks.

Registered Manager and leadership mentoring

One-to-one support for Registered Managers, deputies and senior staff stepping up.

Operational and multi-site reviews

Reviews of operations, rostering, processes and services across more than one location.

Ongoing consultancy packages

Regular, planned support rather than a one-off visit, shaped around the service.

Specialist clinical input where required

Additional specialist mental health and clinical governance input from our Senior Mental Health Nurse Consultant, where appropriate.

Meet the consultancy team

Operational leadership, regulatory expertise and specialist clinical insight.

Ally Drysdale

Lead Consultant – Scotland · Care Inspectorate, Quality Improvement & Operational Leadership

Degree with Distinction in Health & Social Studies
SVQ Level 4 in Management in Social Care
Level 4 in Leadership
Qualifications in Quality Improvement and Quality Management

Ally has a very strong senior leadership background across social care, including previous roles as Regional Manager and Regional Director, and a period working at senior executive level directly beneath a CEO.

She has extensive experience in operational leadership, service improvement, governance, quality assurance, regulatory compliance and managing services across multiple locations.

She specialises in Care Inspectorate Scotland. Over the last two years she has independently led significant improvement work and increased Care Inspectorate grades to 5s without relying on external consultancy support.

Ally Drysdale · Lead Consultant – Scotland

Ally supports Scottish providers with

Care Inspectorate preparation
Mock inspections and quality audits
Improvement and turnaround support
Governance and compliance
Registration support
Leadership and management mentoring
Operational development
Ongoing consultancy support

David James Ridley

Founder & Managing Director · Lead consultant · CQC and operational leadership

Level 5 Leadership and Management for Adult Care
Level 4 in Adult Care
Level 4 Certificate in Education and Training
Level 3 SVQ, Administering Medication to Individuals
Registered manager and CQC governance experience

David has almost two decades of adult social care experience across frontline practice, management and service development. He started as a support worker in 2008 and worked up through team leading, deputy and registered management into senior quality and governance roles, across domiciliary care, supported living, learning disabilities and autism, mental health, and palliative and end of life care.

His consultancy is practical by design: the same operational judgement he uses to run a service, applied to yours.

David James Ridley · Founder & Managing Director

David supports providers with

CQC registration and inspection preparation
Registered Manager mentoring and support
Service improvement and action planning
Governance, quality assurance and compliance
Medication governance and competency systems
Care planning and documentation reviews
Workforce, rostering and operational reviews
Leadership and management development
Ongoing provider consultancy support

Nina Williams

Senior Mental Health Nurse Consultant · Mental health, clinical governance and complex care

Registered Mental Health Nurse
Independent Non-Medical Prescriber, qualified 2012
More than 25 years of clinical practice

Nina is a highly experienced Registered Mental Health Nurse and Independent Non-Medical Prescriber with more than 25 years of practice across inpatient, forensic, community, older adult, learning disability, substance misuse and complex mental health services.

Her career combines frontline clinical practice with clinical leadership, service development, medicines governance, risk management, supervision, audit and quality improvement. Nina has led clozapine monitoring across community mental health services and contributed to the development of award-winning clinical pathways with specialist neuroscience services.

Through Right Support, Nina provides practical specialist input to care providers supporting people with complex mental health, learning disability and dual-diagnosis needs. Her approach is collaborative, proportionate and grounded in real clinical practice.

Nina Williams · Senior Mental Health Nurse Consultant

Nina supports providers with

Mental health and clinical governance reviews
CQC-aligned clinical mock inspections and quality audits
Reviews of complex support packages and pre-admission information
Care planning, clinical risk and relapse-prevention reviews
Psychotropic medication and medicines-governance reviews
Clinical supervision, reflective practice and competency support
Psychosis, crisis and dual-diagnosis pathway development
Safeguarding, incident and post-event clinical reviews
Service mobilisation and quality-improvement planning

Pricing and scope

Clear, bespoke pricing based on the support your service requires.

Consultancy fees are agreed according to the consultant or combination of consultants required, the scope and complexity of the work, the delivery method and the anticipated timescale. A clear written proposal and agreed price will always be provided before any work begins.

Discuss Consultancy Support

Day-to-day support can include

Registered Manager mentoring and support
Service improvement and action planning
Operational and service reviews
Care planning and documentation reviews
Medication governance and competency systems
Quality assurance and audit support
Policy-to-practice reviews
CQC preparation and interview support
Leadership and management development
Workforce and rostering reviews
Operational process improvement
Bespoke provider support

How it starts

Three steps, and the first is a conversation.

Tell us about the service

Where you are in England or Scotland, what the service does, and what you want help with: an inspection coming up, a service that needs turning round, or a manager who would value a mentor.

We agree scope and price in writing

A clear written proposal and an agreed price, shaped around the consultant and the work involved, before anything is booked.

Support, remotely or on site

Delivered by David or Ally, with specialist mental health and clinical governance input from Nina where it is appropriate, and a clear record of what was done and what comes next.

Talk to us about consultancy

Straight to the consultant, not a ticket queue.

Emaildavid@rightsupportnortheast.co.uk

Telephone0191 259 4658

FeedbackWhat providers say about our training and consultancy

Part ofRight Support Training & Consultancy · Right Support North East Limited · Company number 17373686