Safeguarding adults
How concerns are recognised, raised and escalated, and how we work with the local authority safeguarding team.
Policies and procedures
The paperwork behind the promises, on request.
Good support runs on written procedure long before it runs on goodwill. Any policy is available on request from David — and documents will be published on this page as the company releases them.
Examples from our wider policy and governance framework include:
Mental capacity and consent
How capacity is assumed, assessed where there is reason to doubt it, and how best-interests decisions and consent are recorded.
Safer recruitment and DBS
Values-first recruitment, enhanced DBS checks, references and the checks completed before anyone starts.
Medication
Prompts and reminders now; administration only once CQC registration is granted, under the medication policy.
Care planning and risk assessment
How the written support plan and risk assessment are produced, agreed and reviewed as things change.
Positive behaviour support and restrictive practice
Understanding behaviour as communication, supporting people proactively, and the strict limits on any restrictive practice.
Infection prevention and control
Hand hygiene, protective equipment, safe working in people's homes and what happens during an outbreak.
Incident reporting and duty of candour
How incidents and near-misses are recorded, reviewed and learned from, and how we are open and honest when something goes wrong.
Complaints
How to complain, who answers, response times and what happens with what we learn.
Business continuity
How support keeps running through staff sickness, severe weather and everything else that happens in real life.
Training and induction
Structured induction aligned to the Care Certificate standards, role-specific training, workplace competency assessment where required, supervision and ongoing professional development.
Privacy and data protection
How personal information is handled — the website's own privacy policy is published in full on this site.
To request a copy of any policy, email david@rightsupportnortheast.co.uk or ring 0191 259 4658. We aim to respond within one working day. Commissioners and case managers: the full governance pack is described on the professionals page.