Last updated: 1 September 2026

Who we are

Right Support North East Limited (company number 17373686), registered at Suite 010, Mistral House, Silverlink Business Park, Wallsend, Tyne and Wear NE28 9NX, is the data controller for personal information collected through this website. You can contact us about anything in this policy at david@rightsupportnortheast.co.uk or on 0191 259 4658.

What we collect, and why

The enquiry form

If you use the enquiry form we collect your name, phone number, email address (if you give one), who your enquiry is about, and whatever you write in your message. We use it for one purpose: to respond to your enquiry. Sending the form requires your consent, which you give with the tick box beside it.

Your details are sent securely to our enquiry inbox (david@rightsupportnortheast.co.uk) through a form-relay service operated for us by our website provider, Orchestrix, acting as a data processor on our instructions. Details are sent in the body of the request, never through the page address. Please avoid including detailed health or other sensitive information in the initial website enquiry. Where this information is required as part of an assessment, we will explain how and why it is collected and protected.

The provider feedback form

Providers who have used our training or consultancy can send feedback through the form linked from the Training page. We collect your name, email address, role and organisation (if you give them), the course or service and approximate date, your feedback, and whether you would like it published with your name and organisation or anonymously. It is sent to our inbox in the same way as the enquiry form. We use it to read your feedback, to check with you before publishing where needed, and, only with your agreement, to publish it on this website in the way you chose. You can ask for published feedback to be removed at any time using the contact details above.

If you ring or email us

We hold the correspondence and use your contact details to reply. If your enquiry becomes an assessment or a support arrangement, we will explain separately, at that point, what information we need and how it is handled — before you commit to anything.

Our lawful basis

For enquiry-form data, our lawful basis under UK GDPR is your consent, given when you send the form. For phone and email enquiries, it is our legitimate interest in responding to people who contact us. You can withdraw consent, or object, at any time using the contact details above.

Cookies and analytics

With your consent, this website uses Microsoft Clarity, an analytics service, to understand how visitors use the site — for example which pages are read and where people get stuck — so we can keep improving it. Clarity is provided by Microsoft, which processes this usage information on our behalf. It records how pages are used, not who you are: anything you type into the enquiry form is masked and never captured.

Clarity sets cookies only if you accept them on the cookie banner when you first visit. If you choose “No thank you”, no analytics cookies are set and the site works exactly the same. You can change your choice at any time using the link, which is also in the footer of every page. Nothing on this site is used for advertising, and we set no advertising or tracking cookies.

How long we keep information

Enquiries that do not lead to support are deleted within 12 months. If your enquiry leads to an assessment or a support arrangement, the information becomes part of that record and is kept in line with adult social care record-keeping requirements, which we will explain to you at the time.

Who we share it with

We do not share your information with anyone for their own purposes, and we never sell it. Like any organisation, we rely on a small number of service providers who may handle personal information on our behalf, only on our instructions and under arrangements that require them to keep it secure: our website provider (which hosts this site and operates the form relay described above) and our email and IT providers. Beyond that, we share information only where the law requires it (for example a safeguarding duty) or you ask us to.

Your rights

To ask for a copy of the information we hold about you
To have inaccurate information corrected
To ask us to delete information we no longer need
To object to, or restrict, how we use your information
To withdraw consent at any time

To use any of these, contact david@rightsupportnortheast.co.uk. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113 — though we would welcome the chance to put it right first.

Changes to this policy

Any change is published on this page with a new date at the top.