01
Send the referral
Email or ring David directly. You will have an answer within one working day: a yes we can look at this, or a straight no with the reason.
For social workers, case managers and commissioners
A provider you can put in front of a panel.
We know a referral has to survive scrutiny. This page puts what you need in one place — who holds the statutory roles, where our CQC registration stands, which funding routes we work with, and a named person to send the referral to rather than a contact form.
What a panel will ask, answered up front.
Named statutory roles. David James Ridley, Founder & Managing Director, as Proposed Nominated Individual and proposed Registered Manager, subject to CQC approval.
Registration status stated openly. Preparing our CQC registration application. Regulated activity has not commenced and will not commence until registration is granted. Nothing hidden and nothing implied.
What can be commissioned now. Non-regulated support: companionship, practical and household support, community access, transport and accompaniment, medication prompts and planned carer breaks — seven days a week, subject to assessment, availability and agreement.
What follows registration. Personal care, live-in support involving personal care, complex NHS-funded packages, and ICB or Continuing Healthcare packages involving regulated activity — all labelled available following CQC registration, and only taken on where funding, staffing and governance are confirmed first.
Governance on request. Safeguarding, safer recruitment and DBS, medication, care planning and risk assessment, training and induction, complaints, business continuity. Appropriate insurance will be in place for any services we actively provide.
Capacity answered straight. A deliberately capped caseload, so you get a real yes or a real no on whether we can staff a package safely, not a maybe.
Make a referral
Straight to the accountable person, not a shared inbox.
Referrals and enquiriesdavid@rightsupportnortheast.co.uk
Direct line0191 259 4658
Response timeWithin one working day
Registered officeSuite 010, Mistral House, Silverlink Business Park, Wallsend NE28 9NX
Company number17373686
CoverageNorth Tyneside initially; Newcastle upon Tyne and surrounding areas considered
How a referral runs
Three steps, with a written answer at each.
02
Assessment and plan
A home visit with the person and whoever they want present. You get the support plan, the risk assessment and the price in writing before anything is agreed.
03
Confirmed before it starts
Nothing begins until funding, staffing and governance are confirmed. Reviews are built in, and David remains the named, accountable contact throughout.
Governance
The paperwork a panel asks for, on request.
Our policy set covers safeguarding, safer recruitment and DBS, medication, care planning and risk assessment, training and induction, complaints, and business continuity. Appropriate insurance will be in place for any services we actively provide. Request any of it from David and it comes back within one working day.
Policies and procedures